Client-Centric BU & Back-Office Redesign for a Leading Media Group
Reorganization of a leading media group's, clarifying key processes, optimizing FTE allocation, and defining a more efficient, client-centric organizational structure.
Context
A leading print and online media group engaged Constellations to reorganize its Business Units (BUs) and associated back-office functions.
Scope & Deliverables
- Use-Case & Process Mapping: Identified key processes and use-cases, creating detailed mappings to focus on critical areas.
- Time Measurement & FTE Sizing: Developed a comprehensive FTE model for each use-case across BUs and actions, providing precise resource allocation.
- Target State Model Definition: Established best practices, optimized ways of working, and outlined key organizational changes for a more efficient structure.
Team
With
Constellations Partner
Led the project and ensured alignment with client goals.
Consultant
A seasoned expert with 6 years of experience, formerly with Bain & Company.
Back-Office Junior Staff
Provided essential support in data gathering and analysis.
Constellations Impact
- Process Clarification & Resource Allocation: Clarified main processes and associated FTE resources, offering crucial input for restructuring, pricing, business intelligence, and the SI roadmap.
- New Organizational Design: Defined a more efficient, client-centric organizational structure that aligns with strategic objectives.
- Stakeholder Engagement: Fostered strong collaboration with BU leaders and ensured back-office teams were fully onboarded and aligned with the new organizational changes.